Shipping Policy

Our Commitment to You

At Bodyaware Shop, we understand that finding the perfect fit in intimate apparel is essential to your comfort and confidence. Just as we craft our collections with precision and care, we’ve designed our shipping and returns process to be equally thoughtful and straightforward.

Order Processing

All orders are processed within 1-2 business days after receiving your order confirmation. You will receive a shipping confirmation email with tracking information once your order has shipped.

Shipping Methods & Delivery Times

We offer two shipping options to serve our global customers (excluding Asia and select remote areas):

Our Return Promise

We want you to love every piece from our Collections, Everyday Basics, and premium intimate apparel as much as we do. If you’re not completely satisfied with your purchase, we’re here to help make it right.

Key Return Details

• Return Window: 15 days from delivery date
• Condition: Items must be unworn, unwashed, and in original packaging with tags attached
• Return Shipping: Customers are responsible for return shipping costs
• Refund Processing: 5-7 business days after we receive your return

Step-by-Step Return Process

Step 1: Submit Your Return Request

Email our care team at [email protected] with the following information. We’ll respond within 24 hours on business days with your return authorization and instructions.

Step 2: Package Your Items

Once you receive return authorization, carefully package your items in their original condition. Include the original packing slip or a copy of your order confirmation.

Step 3: Ship Your Return

Ship your return to our Washington boutique address using a trackable shipping method:

Refund Information

Once we receive and inspect your return, we’ll process your refund within 5-7 business days. Refunds will be issued to your original payment method:

• Credit/Debit Cards (Visa, MasterCard, JCB): 5-7 business days
• PayPal: 3-5 business days

Original shipping fees are non-refundable. For exchanges, we’ll ship your new item via standard shipping at no additional charge.

Non-Returnable Items

To ensure the hygiene and quality standards our customers expect from premium intimate apparel, the following items cannot be returned or exchanged:

• Erotic collections and intimate products for health and safety reasons
• Items from Collections that have been removed from their original packaging or show signs of wear
• Products where hygiene seals have been broken or tags removed

We carefully inspect all returns to ensure they meet our quality standards. Returns that don’t meet these conditions may be refused or returned to the customer at their expense.

Damaged or Incorrect Items

If you receive a damaged item or incorrect product, please contact us immediately at [email protected]. We’ll arrange for a prepaid return label and expedite your replacement at no cost to you.

International Returns

As we serve customers worldwide (excluding Asia and select remote areas), international returns follow the same process. Customers are responsible for any customs duties or international shipping costs associated with returns.

Thank you for choosing Bodyaware Shop. We’re committed to ensuring your complete satisfaction with every purchase, reflecting the same attention to detail we put into crafting our premium intimate apparel collections.