About Bodyaware Shop

What is Bodyaware Shop’s mission?
At Bodyaware Shop, we believe true confidence begins with comfort. We’re dedicated to creating premium intimate apparel that makes you feel comfortable and confident in your everyday life. Our Washington, DC boutique roots inspire our personal approach to customer care.
What types of products do you offer?
We specialize in comfortable, confidence-boosting intimate apparel including:
  • Everyday Basics and Collections
  • Inclusive sizing with our Curvy line
  • Premium Baumwolle (cotton) collections
  • Bodysuits, Boxers & Trunks, and Briefs
  • Specialty items for specific needs

Product Information

What makes Bodyaware products special?
Our products are crafted with exceptional attention to detail, focusing on premium comfort and inclusive sizing. We use high-quality materials like our premium Baumwolle (cotton) and design our Curvy line to offer comfortable, confidence-boosting apparel for all body types.
Do you offer inclusive sizing?
Yes! Our Curvy line is specifically designed to offer inclusive sizing, ensuring everyone can experience the comfort and confidence that Bodyaware products provide.
How do I choose the right size?
We provide detailed size charts for each product to help you find the perfect fit. If you need additional assistance, our customer care team is happy to help you select the right size for your comfort needs.

Ordering & Payment

What payment methods do you accept?
We accept the following payment methods:
  • Visa
  • MasterCard
  • JCB
  • PayPal
Is my payment information secure?
Absolutely. We use industry-standard encryption and security measures to protect your payment information. Your financial details are processed securely through our trusted payment partners.
Can I modify or cancel my order after placing it?
Order modifications or cancellations are possible if your order hasn’t entered the processing stage. Please contact us immediately at [email protected] if you need to change or cancel your order.

Shipping & Delivery

Where do you ship?
We proudly ship worldwide, excluding Asia and select remote areas. Each package is prepared with the same care we’d give to a friend – maintaining the personal touch of our Washington, DC boutique roots.
What are your shipping options and costs?
We offer two shipping options:
Standard Shipping – $12.95
• Carriers: DHL or FedEx
• Delivery Time: 10-15 business days after dispatch
• Ideal for: Customers who want reliable tracking and faster delivery
Free Shipping
• Carrier: EMS
• Delivery Time: 15-25 business days after dispatch
• Minimum Order: $50 or more
• Perfect for: Stocking up on your favorite Everyday Basics or trying multiple styles from our Collections
How long does order processing take?
Order processing typically takes 1-2 business days. After processing, you’ll receive a shipping notification with tracking information once your order is dispatched.
Can I track my order?
Yes! Once your order is dispatched, we’ll email you tracking information so you can follow your package’s journey to your doorstep.

Returns & Exchanges

What is your return policy?
Your satisfaction is our priority. We offer returns within 15 days of receipt. If anything isn’t perfect, we’re here to help make it right.
How do I initiate a return?
To initiate a return, please contact our customer care team at [email protected] with your order details. We’ll guide you through the simple return process.
Are there any restrictions on returns?
For hygiene reasons, intimate apparel must be returned in original, unworn condition with all tags attached. We cannot accept returns on worn items.

Customer Service

How can I contact customer service?
Our customer care team is here to ensure your Bodyaware experience is seamless from start to finish. You can reach us at:
Email: [email protected]
Address: 335 C Street Southeast, Washington, US 20003
What are your customer service response times?
We strive to respond to all customer inquiries within 24 hours during business days. Your comfort and satisfaction are important to us, and we’re committed to providing timely assistance.

Thank you for trusting Bodyaware Shop with your intimate apparel needs. We can’t wait for you to experience the confidence and comfort that our products bring to everyday life.